ERP maintenance steps include enterprise performance management, and regularly upkeeping the software that helps plan, budget, report and even predict an organization’s financial results. ERP systems connect a multitude of data points and business processes, enabling the flow of data between them.
Service level agreements (SLAs) are an important part of contracting for maintenance services. For a third-party service or direct maintenance by the vendor, you must insist on a clearly explained SLA policy.
An SLA typically defines various tiers of severity for when problems arise. The level of problem dictates how quickly your service provider will respond and how fast they will provide a solution to the problem.